Responsibilities of the Senior Sales Coordinator:

• Customer Relationship Management: Serve as the primary point of contact for clients, ensuring timely communication, issue resolution, and high customer satisfaction through polished and professional service.
• Customer Service Support: Partner with cross-functional teams to manage order processing, documentation, and compliance, ensuring a seamless customer experience.
• Product Development Coordination: Manage PDR approvals, stability tracking, and development timelines in partnership with R&D, Regulatory, and Quality teams.
• Oversee the formula-to-order lifecycle, including BOM creation, costing requests, and final spec sheet delivery.
• Monitor and drive OTIF performance, proactively resolving delays and ensuring customer expectations are met.
• Open Order Reporting: Track and report open orders, identifying bottlenecks and collaborating with internal teams to ensure timely fulfillment and transparency.
• Act as the operational liaison between customers and internal teams
• Maintain product trackers and documentation to support timely launches and updates.
• Initiate and follow through on costing requests, ensuring alignment with customer expectations and internal margin goals.
• Initiate and manage accurate BOMs and ensure final specifications are completed and distributed.
• Track and report OTIF metrics, identifying root causes of delays and implementing corrective actions.
• Track and report open orders, escalating issues and collaborating with internal teams to resolve delays and ensure transparency.
• Support internal meetings with updates on account status, product development progress, and operational risks.
• Collaborate with cross-functional teams to resolve order-related issues, manage customer inquiries, and ensure compliance with customer requirements.
• Participate in customer meetings and industry events as needed to support relationship management and gather market insights.
• Provide input on process improvements to enhance operational efficiency and customer satisfaction
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Requirements of the Senior Sales Coordinator:

• Strong Customer Service Background
• Previous Sales and Sales Support Service
• Must understand profit and loss statements. This knowledge will be critical for supporting decisions that impact revenue and margin performance.

Benefits of the Senior Sales Coordinator:

• Salary of $70,000-$75,000 per year
• Medical Insurance
• Dental Insurance
• Paid Time Off
• Life Insurance
• Vision Insurance
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